You are not doing this alone — once your Facebook Page is ready, we book an online session and walk you through the connection screen by screen. Most clients are connected within the same call.
The channel is active — here's what to set up in the portal to get the most out of it from day one.
Add a welcome message and keyword rules so every customer gets an instant answer — even outside office hours.
Outgoing replies are charged per message from your dedicated Messenger balance. Keep it topped up so sending never pauses.
Show agents where Messenger chats appear in the unified inbox — it works exactly like the WhatsApp workflow they already know.
Check outbound, inbound, daily and monthly reports to see enquiry volume, response patterns and spend on the new channel.
If your Facebook Page is ready, the connection itself usually happens within one guided session — most clients are connected on the same call. Activation and rate setup on our side follow right after.
No. The portal side — inbox, auto-replies, CSV sending and reports — needs no coding at all. The Messenger API is there if your team wants to integrate with your own systems later, but it's optional.
Someone who is an admin of your Facebook Page, because the connection step requires signing in to Facebook and approving the messaging permission for your Page and Business.
No — only a Public Page can be connected. If you currently use a personal profile for your business, create a Page first (Stage 1 above) and you're good to go.
Incoming customer messages are free. Every outgoing message — agent replies and chatbot auto-replies alike — is charged per message from a dedicated Messenger balance. See Pricing & Credits for the full breakdown, and contact us for your channel rates.
Not at all. You only grant messaging permission — your Page remains fully under your ownership, and you can disconnect anytime.
Book your guided connection session — we handle activation and rates, you just bring your Facebook Page admin login.
Contact Sales / Activate Messenger →