No extra software needed. Your Messenger channel plugs straight into the same inbox, chatbot, reports and credit system as your other channels — here's everything you get.
This is what your team sees: Messenger conversations sit in the same portal inbox as WhatsApp, each tagged with its channel. The bot answers first, then any agent can pick up the thread with full history.
Messenger chats appear in your portal inbox alongside WhatsApp — one place for all customer conversations, with full history per contact.
Reply with plain text, images, documents and attachments — from the portal inbox or straight from the API.
Upload a CSV of recipients and merge fields to send personalised messages to multiple customers in one batch — each contact sees their own name, order number or details.
Your keyword replies and welcome messages work on Messenger exactly like on WhatsApp — configure once, reply everywhere.
One JSON endpoint for text, file and template sends — plus inbound message and delivery status webhooks so your system stays in sync.
The same reporting you know from the WhatsApp channel — every message, direction, status and charge is logged.
Messenger runs on its own dedicated credit balance, separate from SMS and WhatsApp — with a full reload history so accounts stay auditable.
Follow a single customer message through the module — every feature plays its part, and everything is logged automatically.
Activation takes one guided session — we walk you through the connection screen by screen.
Activate Messenger → How to Get Started